Thursday, March 26, 2009

Bridal House Review Candidate #6 : Crystal Brides, Penang

One word of caution about this shop - Enter At Your Own Risk! :) Having started with that, let me continue on with my summary of our visit there and the reason why I start off with a warning. Crystal Brides has 2 branches, the headquarter is located in Seberang Prai near Megamall Pinang and their branch is situated along Macalister Road.

Having entered the shop, we were approached by a young saleslady. We informed her that we were interested in viewing their gowns, so she had to postpone her package speech and took us around the shop. Similar to New York Bridal, the gowns at the ground floor are not for "usual" packages. Depending on the gown, you may need to pay around RM600 - RM1000 to rent one. The gowns at the 2nd floor was quite limited due to space constraint, I believe. However, there were some gowns that are "un-wearable" except for indoor photo shoot. According to the saleslady, they do not allow the gowns to be worn out as it was old and cannot withstand a lot of alterations and outdoor wear. What a strange reason!

Anyhow, when we finally returned to the ground floor, the saleslady started off on her sales speech. And boy, was it a long speech! First, she started off with telling us that they are the ONLY bridal shop that was allowed to take pictures with the furniture shop next door. Errr... ok. Next, she followed on by saying that their boss spent 100K to renovate the 3-storey headquarter building in Prai. And this matters to me because.....???? She went on about how wonderful their building was and how you would have to pay RM1999 for taking your wedding pictures in 1 (and I repeat, just one!) of the rooms with 1 (again, just 1!) gown. Hoookayyyy...

After we told her that we were not interested in a 1-gown, 1-room wedding album, she decided to tell us about the more normal package. The package that she offered to us was RM12,999. That's right, folks. That was not a typo. She really tried to sell us the most expensive package they have in the shop - which is nearly thirteen thousand! Absolutely crazy! Of course, we gave her face and listened to her as she slowly wound down from RM12,999 to RM9999 and RM7999, followed by the RM5999 and RM4999 packages. Trust me, by the time she got to the more standard package, our eyes were glazed over and we've stopped tuning into her frequency!

At any rate, she stopped at the RM4999 package and told us that she would give us a RM1000 discount if we signed up for it, making it a "cheap" RM3999 package. I can't even remember the details of the package now as I've already dismissed the entire shop as totally ridiculous! When we told her that we had an appointment (which was genuine) and would consider the package, she had a parting shot - "Going to check out other bridal shops say lar. No need to say you got appointment ler..." Great sales tactic. Use it more often to drive away potential customers~!

A total thumbs-down for this shop. As I said at the beginning of the post, ENTER AT YOUR OWN RISK!

3 comments:

Anonymous said...

not only the crystal brides, i have been told the kuang yi, stareast, sen di ya & KL bridal shop are the same. The better way is enter those shop with experience person. :)

Anonymous said...

Totally agree! ENTER at YOUR OWN RISK

Anonymous said...

All bridal are the same. I'd saw the most expensive package at other bridal, with total RM19.999, almost twenty grand for a wedding photoshoot! That is their best package, with the best photographer, gown, outdoor location, and also indoor. If they start with the cheapest, some people might think the salesperson din give face. Or in hokkien u can say "khua be khi". The conclusion is Enter The Shop With Experience Person. :)